1. Parties and Agreement

This Website Design Refresh Agreement ("Agreement") is between Becca Harpain, doing business as [Your Business Name] ("Designer"), and the individual or business identified in the signature form ("Client"). Designer and Client are each a "Party."

This Agreement covers a design refresh of Client's existing website located at [Client Website URL] (the "Site"). By completing and submitting the signature form, Client agrees to every term below.

2. Scope of Services

Designer will refresh the visual design of the existing Site using the content already on it. The services ("Services") include:

• Rearranging and reorganizing existing content on existing pages

• Updating visual styles such as fonts, colors, spacing, buttons, and layout

• Desktop and mobile design adjustments

• Any custom code (CSS or JavaScript) Designer decides is needed to complete the design

Not included. The following are outside the scope of this Agreement:

• Writing, editing, or replacing text, or sourcing, creating, or replacing images

• Domain, DNS, email, or hosting setup, transfers, or support

• New pages, new features, e-commerce setup, integrations, or third-party apps

• SEO services, copywriting, branding, logo design, or ongoing maintenance

• Accessibility audits or remediation, and legal or regulatory compliance work (see Section 6)

Any work outside this scope is "Additional Services" and is handled under Section 4.

Custom code. Custom code is provided as is. Designer does not guarantee it will keep working after platform updates, template changes, or edits made by Client or anyone else. Fixing or updating code after delivery is an Additional Service.

3. Timeline, Fee, and Payment

Fee. The Services cost a flat fee of $500 USD ("Fee").

Payment due to start. The full Fee is due before any work begins. The project is not scheduled or started until payment is received in full.

Timeline. Designer will deliver the Services within two (2) business days after the later of (a) receipt of full payment and (b) receipt of Site access from Client. Business days are Monday through Friday, excluding U.S. federal holidays. Delays caused by Client, including late access or slow responses, extend the timeline by the same amount.

Delivery. The Services are delivered when Designer notifies Client that the design refresh is complete. Delivery happens on that date whether or not Client has reviewed the Site.

Non-refundable. The Fee is non-refundable for any reason, including but not limited to a change of mind, dissatisfaction with the design, Client's failure to provide access, cancellation, or Client choosing not to use the work. By paying, Client acknowledges that Designer is reserving time on Client's behalf and turning away other work.

Chargebacks. Client agrees not to dispute or charge back any payment made under this Agreement. Client is responsible for any fees Designer incurs from a chargeback or failed payment.

4. Revisions and Additional Services

The Fee covers the initial design refresh only. No revisions are included.

After delivery, Client may request revisions or Additional Services (for example, SEO services or further design support) at $150 USD per hour. Designer may accept or decline any request. Accepted hourly work is billed in [15-minute] increments and is also non-refundable. Designer may require payment in advance for an estimated number of hours before starting.

Additional Services are governed by this Agreement unless the Parties sign a separate agreement for them.

5. Client Responsibilities

Client will give Designer contributor or admin access to the Site promptly and keep it active until delivery. Client confirms that it owns or has the rights to all content on the Site, and that it is responsible for its website platform subscription, domain, hosting, and backups. Client is solely responsible for reviewing the Site after delivery.

6. No Accessibility or Legal Compliance Promises

Designer makes no promises, representations, or warranties that the Site, before or after the Services, complies with any law, regulation, or standard. This includes, without limitation, accessibility laws and standards (such as the ADA and WCAG), privacy and data laws (such as GDPR, CCPA, and Washington's My Health My Data Act), cookie and consent rules, consumer protection, advertising, e-commerce, tax, or industry-specific rules. Client is solely responsible for its Site's compliance and should consult its own legal counsel.

7. Disclaimer of Warranties

The Services and all deliverables are provided "as is" and "as available." To the fullest extent permitted by law, Designer disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Designer does not guarantee any particular result, including traffic, rankings, sales, conversions, uptime, or compatibility with future platform updates.

8. Limitation of Liability

To the fullest extent permitted by law, Designer is not liable to Client or anyone claiming through Client for any loss, damage, claim, or cost of any kind arising from or related to this Agreement, the Services, or the Site. This includes, without limitation, lost profits, lost revenue, lost data, downtime, business interruption, fines, penalties, legal claims by third parties, and any indirect, incidental, special, consequential, or punitive damages, even if Designer was told they were possible.

If any liability is found despite this Section, Designer's total liability for all claims will never exceed the amount Client actually paid Designer under this Agreement. Client agrees this limit is a fair allocation of risk and that the Fee reflects it.

9. Indemnification

Client will defend, indemnify, and hold harmless Designer from any claims, damages, losses, fines, and costs (including reasonable attorneys' fees) arising from or related to the Site, its content, its compliance with any law or regulation, Client's business, or Client's breach of this Agreement.

10. Ownership and Portfolio

Once the Fee is paid in full, Client owns the final design as implemented on the Site. Designer keeps ownership of its pre-existing code, methods, and know-how, and grants Client a non-exclusive license to use any such code on the Site. Designer may show the Site and the work in its portfolio and marketing.

11. Independent Contractor

Designer is an independent contractor, not an employee, partner, or agent of Client.

12. Governing Law and Venue

This Agreement is governed by the laws of the State of Washington, without regard to conflict-of-law rules. Any dispute will be brought only in the state or federal courts located in [County], Washington, and both Parties consent to that jurisdiction.

13. General Terms

• Entire agreement. This Agreement is the full agreement between the Parties and replaces any prior discussions or proposals.

• Changes. Any change must be in writing and agreed to by both Parties. Email counts as writing.

• Severability. If any part of this Agreement is found unenforceable, it will be enforced to the maximum extent allowed, and the rest stays in effect.

• No waiver. Not enforcing a term is not a waiver of the right to enforce it later.

• Survival. Sections 3, 6, 7, 8, 9, 10, 12, and 13 survive delivery or termination.

14. Electronic Signature and Acceptance

Client agrees to sign this Agreement electronically. Completing and submitting the agreement form on Designer's website, including typing Client's full name and checking the acceptance box, is Client's legal signature. It has the same effect as a handwritten signature under Washington's Uniform Electronic Transactions Act (RCW 1.90) and the federal E-SIGN Act.

The Agreement becomes effective when Client submits the form. The project begins only after Client then completes payment of the full Fee.